Quality

We have an average 90% first-time fix rate with a low recall rate.  We fully understand that for our clients to see value for money, the first-time fix is a big driver.  A large factor when looking at first-time fix rates is having the right stock on-site and available to our operatives.  We can produce weekly reports highlighting the most regularly used parts.  From these reports, we can make recommendations on stock to ensure we have the right parts for the jobs to maintain first-time fix as a key driver within our team. 

Health and safety 

All of our operatives go through a ‘Sanper induction’. Within the induction, we cover the core way of working as well as a range of other topics from Asbestos and COSHH to Work specific toolbox talks.

Each operative is issued with a 5-point PPE pack, we will then carry out an every-use inspection to ensure we maintain the highest of standards within our protection equipment usage. Using the right people for the right job is very important, we invest heavily in training to ensure our staff are fully qualified for the task at hand, whether that be IPAF or MEWP qualifications, our engineers perform tasks on towers or working off Mobile Elevating Work platforms all with the correct qualification tickets. 

Our supervisors being SMSTS qualified means they are fully aware of any potential unforeseen risks when management isn’t attending the working site.  

We are proud to have a positive reporting culture when it comes to near misses and incidents.  We understand that if an unsafe situation is identified it must be reported and dealt with promptly to ensure the safety of our teams.